Frequently Asked Questions


What is the return policy?

If you are not entirely satisfied with your purchase, you can return it within the next 30 calendar days from the date you received it. We only ask you to keep the item unused and preserve its original condition, tags, and packaging. Also, save the receipt or proof of purchase.

You will be responsible for paying for your own shipping cost for returning the item. If required, we can provide you with a return shipping label, the cost of return shipping will be deducted from your refund.

Once we receive your item, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

EXCEPTIONS: Any personalized or custom map products cannot be returned as they are not resellable. NOAA Charts are also non-returnable as they are regularly updated and cannot be resold.

If you have any other questions regarding your return, feel free to contact us.

What is the Shipment processing time?

All orders are processed within 3 business days except weekends or holidays.

If in case, there is a significant delay in shipment of your order, we will contact you via email or telephone.

What are the payment options available?
We support PayPal for all payments.
How will I get confirmation of my order?

Once your order is confirmed, you will receive an automated email from us.

You will also receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Please note that sometimes the email can go into your spam folders due to certain spam filters. Keep a regular check in your spams too.

Is there any guarantee of the product?
Maptrove.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at [email protected] so that we can help rectify the situation.
What are the shipping charges?
The shipping charges depend on the size of the map you ordered and your location. You can check the table below to know the exact shipping charges

State/Country Shipping Price Oversized Shipping Price (sized over 37 inch)
AB 13.99 25.99
BC 12.99 24.99
MB 12.99 24.99
NB 13.99 25.99
NL 14.99 26.99
NS 13.99 25.99
SP 9.99 21.99
BR 14.99 26.99
QC 10.99 22.99
SK 14.99 26.99
CA 18.99 30.99
NT 18.99 30.99
NU 18.99 30.99
US 27 39
What all finishes are available for the maps?

You can view the finishes for your map in the "Choose Material" drop-down box on the product page. The various finishing materials available with us are:

1. Paper: Map is printed on high-quality paper stock.

2. Laminated: Map is printed on paper and laminated. The finish is glossy and should allow for use with erasable markers.

3. Matte Plastic: Map is printed directly on matte polypropylene stock which provides a more durable product. Please note this is NOT a glossy finish - the page is not appropriate for erasable markers.

What are the map sizes available with MapTrove?
We have 2 types of maps: For POD maps the sizes are specified by the publishers. And all Custom Maps are available in five sizes

  • 17” x 22”
  • 24” x 36”
  • 36” x 48”
  • 48” x 60”
  • 56” x 70”
If you require a custom size that isn’t mentioned above, feel free to write to us
How can I find a map for a particular place?
How accurate is the data on these maps?

Our map data is accurate and reliable as every map in our collection is printed and published by the world’s most renowned map publishers.

How can I customize a map?

Buy a map from our range of custom maps of cities and towns marked across the site. If you are unable to find a map of a particular location you can customize it using the base maps mentioned above.

You can search for a location using the search bar on the map. Additional features like the zoom buttons allow you to precisely adjust the map location. View how the final map will look by clicking on ‘Preview’.

You can always go back by clicking on ‘Close Preview’ to make more changes. Once you are satisfied with the map, give it a title of your choice. Also choose from various sizes, orientations, and finishing materials available.

How can I share a customized map with someone?

You can share your customized map with your friends and family before ordering. Once you have done the customizations mentioned above, click on ‘Share this map’ button above the map. You will get a link for the map with the exact dimensions you choose.